Free Download Adventnet ManageEngine ServiceDesk Plus 7.0 - HelpDesk & Asset Mgmt Software, ITIL ready

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ManageEngine ServiceDesk Plus is a web based, soft to practice Help Desk and Asset Management software whose features include shrink managenent, purchasing and knowledge management functionalities. It has an ITIL cook version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge ground in one low-cost, easy-to-use packet, ServiceDesk Plus gives you the ability to ameliorate productivity of your IT Service team and keep your end-users happy.
ServiceDesk Plus enables end-users to defer tickets via an online web work or through email. It automates several cardinal workflow tasks such as caseful routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to coarse problems in an online knowledge ground.
ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It lavatory also cut software licenses and get you love the count of over-utilized or under-utilized licenses across your organization.
ServiceDesk Plus lavatory assistance you asseverate a discharge product catalog based on product type, that lists completely assets owned by your organization. It lavatory generate Purchase Orders, mail them through email and keeps cut of salient POs & completed purchases. It also provides significance of requesters & assets from .csv files & user satisfaction surveil.
Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing organisation with approver, byplay rules for better request management, ability to group similar requests and attribute to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL cook functionalities & more.
Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with completely functionalities.
The Free Edition allows a single Technician oversee upto 25 Workstations.